Business Process Outsourcing

Business process outsourcing is the process of contracting some or all of the operations and responsibilities of a particular business to an external service provider. These services may include accounting, telemarketing, payroll, data recording, customer support, marketing, social media management, and so on. Business process outsourcing usually involves the supplementary business functions, which may be the technical or non-technical aspects of business.

As a business outsourcing partner, Protalent solutions provides back office operations and customer experience services for our partner organizations. At Protalent solutions, our ultimate aim is to support your business until you are able to scale. Hence, we provide much more than just business process outsourcing.

From startups to medium and large-scale enterprises, it is common practice to outsource business processes. The demand for business outsourcing partners have grown, due to the fact that many organizations prefer to outsource certain business processes, as this would enable them gear all their attention towards innovation. At Protalent solutions, we take the burden of these tasks off our partner organizations, and this allow them to pay more attention to their growth and expansion.

Business process outsourcing is majorly divided into two main cadres, which are back office and front office services. Back office services have to do with internal business processes like procurement, billing and so on. Meanwhile, front office services involve areas like marketing and tech support, that involve dealing with a company’s customers. Protalent solutions has worked out a way of managing these services, such that they operate together in synergy.

At Protalent, we render all three categories of process optimization which are:

• Offshore: we manage business processes for organizations in countries outside our home country.
• Nearshore: we work with organizations in countries that share a border with and are neighbours to our home country.
• Onshore: we help organizations in our home country to manage and optimize their business processes.

There are a host of benefits that organizations tend to enjoy by outsourcing their business processes to us. These benefits include:

• To decrease costs: outsourcing to Protalent helps to cut the costs incurred on in-house labour, which are inclusive of staffing and training. The presence of our physical location in an underdeveloped country helps our offshore partners to enjoy the benefit of a labour market with lower cost.
• To concentrate on key operations: we help businesses to evade the distraction of engaging in activities that are not directly related to their core operations. By this, they are able to focus on winning a larger share of the market and increasing their interactions with the value chain. Ultimately, this will lead to a higher rate of customer satisfaction and increased profits.
• To achieve better results in their non-core areas of specialty: Protalent helps organizations to access professional services in their non-core areas. Since we are equipped with the knowledge of best practices and the legal requirements that bind our operations; we deliver top-notch services for our clients.
• To improve efficiency and turn-around time: outsourcing your processes to us helps you to save time, and hence increase the capacity and output of your organization. Furthermore, we deliver accurate results while being in consonance with legal requirements.

Protalent solutions has the capacity to help companies reach unlimited heights. Through our experienced professionals, we help to guide and support our partners to growth.

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